Welcome to BRC Hobbies Call us on 0191 4887879

GDPR General Data Protection Regulations

To comply with the new GDPR (General Data Protection Regulations) which come into force on the 25th of May, we are explaining how we use the information you provide.

We collect details you provide when you register with us on our website, make an enquiry through our web pages, call us by telephone, or through a member of our staff.We never hold credit card, debit card or bank details for non account customers.

We use the information we collect to supply our services to you. We may also use your contact details to communicate with you regarding an order you have placed or an enquiry you have made. We may contact you by e-mail, post, or telephone. We may use your information to send you newsletters and special offers if you have subscribed to our newsletter during the registration process. We do not share your personal information with any other company.

All of the personal data we acquire is processed by us in the UK. We follow strict security procedures in the storage and disclosure of any information that you provide, to prevent unauthorised access in accordance with the UK data protection legislation. In order to maintain the accuracy of our database, you can check, update or remove your personal details contacting us via this LINK
We do not sell, rent or exchange your personal information with any third party, except to help prevent fraud, or if required to do so by law.

* What information is being collected ? - Name, Address, Telephone Number, Email Address
* Who is collecting it ? - BRC HOBBIES / ROBOTBIRDS
* How is it collected ? - Through the account sign up or during the payment process
* Why is it being collected ? - To enable us to process your order, deliver it to the correct address, to be able to get in touch with you if we have a problem with your order
* How will it be used ? - To deliver your order and to get in touch with you if we have a problem with your order.
* Who will it be shared with ? - Nobody
* Newsletters and promotional emails - We operate a default of OPTED OUT to newsletters promotions when you sign up for an account with us. If you would like to receive newsletters or promotions please click the OPT IN.

The cookies we use are a small text file that is stored on your computer by your browser when you visit our website. Cookies allow us to save "where you are" when navigating around the site and help to make your experience of the site smoother and better.No personal information is saved within cookies and cookies cannot be used to harm your computer cookies are not viruses.

we use Session cookies these store your shopping activity for the time you are on the site and allows us to keep track of the items in your basket and checkout.

We use Google Analytics cookies that track your visit (which search terms you used to find us, where in the world you're visting from, etc) so that we can see which pages are most popular and where we might need to work harder to make web pages more interesting to you.

If you would like to restrict or block web browser cookies set on your device please go to the Cookies menu on your browser.This should show you which cookies are set and how to disable or block them. Please be aware that if you disable all of the cookies on The our website, you will not be able to buy anything and the website may not function properly.

The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us to investigate the matter.

BRC HOBBIES Terms and Conditions

The following Terms and Conditions apply to your use of the BRC HOBBIES website and services. Please check back regularly to see if there have been any changes. By using our website and services you acknowledge and agree that you have read, understand and accept our terms and conditions as stated below.

Although due care has been taken in compiling the contents of our website and other sales and promotional material, BRC HOBBIES accepts no liability in respect of any errors, omission or inaccuracies contained or referred to therein. All listed information is, to the best of our knowledge, correct at the date of issue. BRC HOBBIES provides this content in good faith but no warranty or representation is given that the content is accurate, complete or up to date. This is particularly true of prices which are subject to unexpected fluctuations in currency exchange rates.

Use of content on the Website and other sales and promotional material is at your own risk. While BRC HOBBIES takes reasonable precautions to prevent computer viruses and other malicious programs on the Website, no liability is accepted for them.

Any intellectual property rights in the content of our website and other sales and promotional material are owned by BRC HOBBIES You are permitted to download and print content from the website and copy printed material solely for your own personal use. The website and printed material content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of BRC HOBBIES printed material. You are not entitled to modify or redistribute the BRC HOBBIES website or link, frame or deep-link it on any other website without the express written permission of BRC HOBBIES.

This site uses cookies to provide you with a better user experience. By using this site, you agree to our use of cookies.

We reserve the right to change our Terms and Conditions, information, descriptions, pricing and specifications at any time. Weights, sizes and performance data are approximate. Please phone or check the web site listings for new items, item availability and current prices.

Purchases - You can buy on-line immediately with your credit or debit card via the secure PayPal system. NOTE - You do not have to open a PayPal account to buy on-line with your credit or debit card. Purchases may also be made by telephone.


Our website can be found (24 hours)

Telephone - SALES 0191 488 7879 Lines open 09.00am - 5.00pm Monday - Thursday, Friday 9.30am - 3.00pm.

Address

Unit 2
Belvue Ind Est
Belvue Road
Northolt
UB5 5HX

Shipping

Quoted delivery charges are for shipping WITHIN THE UK ONLY. International shipping charges will require you to pay a surcharge to cover the extra costs and insurance. Please refer to our shipping tables by clicking on the link at the bottom of our home page for International Shipping BEFORE placing your order. To ensure your parcel is protected against loss or damage we send virtually all orders by Royal Mail using the 'Signed For' or 'Special Delivery' (signature required) services. Small items are shipped in bubble-wrap bags or boxes. Kits are sent using our courier service, which ensures adequate insurance for loss or damage. We endeavour to process all orders within 1 business day whenever possible but it is not always possible to achieve this target - so please allow 3 business days before contacting us to check the status of your order. If you have any special delivery requirements please let us know.

Postal Charges

Our web site Checkout system adds the appropriate postage for the item(s) in your basket using the latest Royal Mail tariffs plus a modest handling and packaging charge.

Telephone Payments

We accept all major credit and debit cards except Amex.

On-Line Payments

All on-line transactions are via a SECURE SSL SERVER using the secure PayPal system, and are then processed manually. Confirmation of your transaction will be sent by e-mail from from our web server. You can pay instantly and securely with your credit or debit card through the on-line PayPal system. If you do not hold a PayPal account you can still pay via your credit or debit card.

PayPal Orders Shipping Address

IMPORTANT: We can only ship to the address given on your PayPal account. Please ensure your PayPal details are correct before you place the order. We cannot be held responsible for non-delivered items due to incorrect address details i.e. moved house, changed name etc.

VAT

Taxable items have VAT added at the current prevailing UK rate.

Liability

BRC HOBBIES accepts no liability for any losses or claims arising from links to other sites or forums, or infection by viruses or anything else that has contaminating or destructive properties. BRC HOBBIES does not accept liability for any indirect loss or consequential loss of any data, income, profit, or damage to property and/or loss from claims of third parties arising from the use of the website or any item purchased from it. BRC HOBBIES will only be liable for the direct loss up to a maximum total price of the item purchased in respect of any claim.

Out-of-Stock Items

Our on-line purchase system provides an indication of stock levels. While we endeavour to maintain adequate stock levels, we do from time to time experience unexpected demand and consequently, purchases sometimes exceed stock held. We regret that we cannot always provide exact delivery dates on out-of-stock items but we will endeavour to keep you informed and send your item(s) as soon as stock arrives. Alternatively, we may if possible offer a comparable alternative if re-stocking timescales are protracted.

Your Rights

Customers from the European Union are protected under the EU Distance Selling Directive [Statutory Instrument 2000 No. 2334 The Consumer Protection (Distance Selling) Regulations 2000] which can be found at

http://www.hmso.gov.uk/si/si2000/20002334.htm
http://www.hmso.gov.uk/si/si2000/20002334.htm

Returns / Authorisation

If you intend to return any item to us for any reason, before doing so and within 7 working days of receipt of the item, you or your representative must contact us first by telephone (not e-mail) to obtain instructions and a Returns Authorisation. We will require you to provide proof that the item was purchased from us. We will NOT accept or deal with any item returned without prior authorisation. When returning any item you must include your Full name, Address, contact telephone number, a full reason for the return

Authorised Returns - Refunds

If the item purchased does not meet your requirements and/or expectations and you require a refund, you must ensure that the item is sent back to us in the original packaging and in its original condition so that we can offer it for re-sale. We will not accept any item that has been opened, damaged, modified or mishandled in any way. We will not charge a re-stocking fee. We will not be liable for your return postal costs.

Authorised Returns - Faulty Items

In the unlikely event of you receiving a faulty item, we will attempt to resolve the pr oblem when you phone for a Returns Authorisation. Many of our reported problems are due to incorrect installation, assembly and wiring, inexperience, and failure to read and understand instructions/user manuals. You should ensure that you have made the necessary checks to identify the actual faulty component. Unfortunately we continue to receive reports of suspected faulty motors and electronic speed controllers where the fault is due to insufficient electrical contact due to poor soldering or the use of incorrect connectors. Electronic Speed Controllers which have had wires cut or shortened or the receiver plug cut or removed will not be warranted. If the item is faulty, we reserve the right to either exchange it or refund the cost. Please be aware that while we endeavour to resolve problems quickly, we are obliged to return some items to our suppliers for technical examination. This may lead to delays in resolving the problem.

Please remember that ultimately, you are responsible for the integrity and correct assembly and/or operation of your equipment including the structural integrity of any model in which the components are installed. We cannot and will not provide compensation for consequential accidental loss resulting from crash damage. Remember that we can only offer advice and technical support on those items supplied by us. Please do not ask for support for items purchased elsewhere.

VERY IMPORTANT

If any item is returned to us as faulty and subsequently found NOT to be defective or has been damaged as a direct result of using incorrect assembly, misuse, poor maintenance or in the case of failed motors and Electronic Speed Controllers, or the use of an inappropriate propeller size, a workshop surcharge of 10GBP will be incurred, together with the cost of return postage. Items found not to be faulty will NOT be returned to the customer until the surcharge payment has been received.

Returns - All returns

If any item is required to be returned to us, you - the customer - MUST ensure sufficient postage is paid. BRC HOBBIES does not accept liability for items lost in transit. We cannot collect parcels which have been left at a delivery office due to the customer not paying enough postage. Such parcels may be returned to the sender unopened. Any items returned to us with insufficient postage fees will not be dealt with until we are reimbursed with the correct postage.